A systematized process where conforming to the design intent of the system results in actual or perceived benefits to the user, and vice-versa.
For example, a badge entry system that uses a user’s badge read event to trigger calling the lift to go to the floor on which they have a reservation, and checks them in to their first reservation of the day is saving the user manual effort, and therefore making it more likely that they will use their badge to enter the building (rather than tailgating someone else, which may be easier but doesn’t have the resulting benefits).
See also Automated.
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Chris has spent 25 years in technology and over 20 years in real estate. He is passionate about enabling high-productivity and reducing costs in the work place – using rigorous, evidence-led methods to provide spaces that people love and in which they can be happy. Blending his background in mathematics (in which he holds an MA from Cambridge University), music (playing piano and guitar), tenacity (most recently tested in his marathon running) and curiosity, Chris often finds himself in unanticipated and unexplored territories, and this is where he feels alive. He is an award winning public speaker, leads Chaucer’s Global Workplace Practice and also consults independently as Serendipity29.
